The contents of these pages have been prepared with the utmost care. Whilst ERIG endeavours to ensure that information on our website is correct, we do not warrant its completeness or accuracy, nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. ERIG reserves the right to change the content of its websites at any time without prior notice. This website and its full content are protected by copyright law. All rights are reserved. All aspects of the website graphics are protected by copyright law and by international copyright conventions. Unless you have our prior written permission, no part of this website or any of its contents, texts, pictures, photos and graphics may be copied, photocopied, reproduced, translated or converted into electronic or machine-readable form or shared or disseminated, in whole or in part.
ERIG does not accept any liability in connection with any third party websites that can be accessed through this website. If you have a complaint or doubt about an item of content on other sites, please report back to us so that we can block such content.
We do not as a general rule indicate on our websites that names and trademarks are protected. Nevertheless, names and trademarks should be considered protected names and trademarks and treated as such! If content on our website should infringe applicable third-party copyrights, please contact us immediately by email so that we can modify our content ASAP, if necessary.
Data Protection Statement ERIG a.i.s.b.l.
Data Protection Statement (Valid from: 24 May 2018)
Regardless of whether you are a member, customer, prospective customer or visitor to our website: We (hereinafter: “ERIG“, “we“) take the protection of your personal data seriously. But, what does this mean in concrete terms?
Below we provide you with an insight into what personal data we collect from you and in what form we process it. Furthermore, you will receive an overview of the rights you are entitled to according to the applicable data protection law. In addition we will designate a contact person, in case that you have further questions.
1.1.1 About Us
European Research Institute for Gas and Energy Innovation (ERIG a.i.s.b.l.) is a European research and development organisation with the objective to guide gas in the transition process towards a future renewable based energy system. It is a non-profit association for European cooperation in research and innovation in the field of sustainable and innovative gas technologies and the use of natural gas with renewable energies.
Within the meaning of applicable data protection laws, we
European Research Institute for Gas and Energy Innovation a.i.s.b.l. – Association internationale sans but lucratif
Rue Belliard 40
Phone: +32 2786-3000
take all measures required by applicable data protection laws to ensure the protection of your personal data.
If you have any questions regarding the processing of data in our association and how to assert your rights please contact our Data Protection Officer free of charge.
Data Protection Officer
2B Advice GmbH
Joseph Schumpeter Allee 25
Phone: +49 (228) 926165 120
1.2 Scope of the Data Protection Statement
The legislator understands processing of personal data among others as activities such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.
Personal data is all the information that relates to an identified or identifiable natural person.
This data protection statement concerns the personal data of customers, members, interested parties and visitors.
This data protection statement applies both to our website www.erig.eu and to the following websites:
1.3 Which Personal Data Do We Process?
When you contact us e.g. as a member, an interested party or customer, we collect your personal data. This may happen, for example, if you are interested in our products, register for our online services, contact us via our communication channels or if you use our products or services in the context of existing business relationships.
We process the following types of personal data:
– Personally identifiable information (PII)
– e.g. first and last name, address data, email address, telephone number, fax number, membership number, date when you joined the association
– Contract data
– e.g. customer number, order number, invoice data
– Company-related data
– e.g. company name, department, activity
– Data regarding your online behaviour
– e.g. IP addresses, user names, data about your visits to our websites, actions carried out on our websites, place of access
– Information about your interests and wishes, which you communicate to us
– e.g. via our contact form or other communication channels
and other information comparable to these categories of data.
1.3.1 Sensitive Data
Sensitive data, i.e. special categories of personal data such as information about health, political opinion, or religious affiliation or trade union membership, are not collected in this way.
1.3.2 Personal Data of Minors
Personal data of children or minors is only collected when these use our communication channels.
To the extent that personal data of minors recognisable to us as such was processed without the consent of the parent or legal guardian it will be immediately deleted.
18.104.22.168 What are Cookies?
Cookies are files that are placed on your computer by our websites when you visit the sites. These files store information that makes your use of this site more efficient.
We do not use any web analysis service to analyse user behaviour on our websites!
1.4 What Do We Process Your Personal Data for – And on What Legal Basis?
1.4.1 Performance of the Contract
We process your data in order to fulfil our contracts. This also applies to information that you provide to us in the context of pre-contractual correspondence. The specific purposes of the data processing depend on the respective product and the submitted request and can also be used to analyse your needs and to check which products and services are suitable for you.
22.214.171.124 Performance of the Contractual Relationship
For the execution of the contractual relationship we need your name, your address, your telephone number or your e-mail address so that we can contact you.
126.96.36.199 Offering Goods and Services
We also need your personal data to be able to check whether and which products and services we can and may offer you.
Details on the respective purposes of data processing can be found in the contractual documents and our General Terms and Conditions.
1.4.2 Balancing Interests: We Improve Our Services And Offer You Suitable Products And Services
188.8.131.52 Data Processing and Analysis for Marketing Purposes
Your needs are important to us and we try to provide you with information about products and services that suit you perfectly. For this purpose, we use the findings of our joint business relationship and market research. Our main goal is to adapt our product and service portfolio to your needs. In this context, we guarantee that we always process the data in accordance with applicable data protection law. Important: You can object to the use of your personal data for this purpose at any time.
What exactly do we analyse and process?
- Results of our marketing activities to measure the efficiency and relevance of our campaigns;
- Information from your visits to our website;
- We analyse the potential demand for our products and services.
184.108.40.206 Measures for Protection of Personal Information
We use your personal data in the following cases, among others:
- We analyse your data to protect you or your company from fraudulent activity. This may happen, for example, if you have been the victim of identity theft or if unauthorised persons have otherwise gained access to your user account;
- Our IT support closely cooperates with you in case of technical problems to improve the reliability of our web applications. In this context, we also evaluate logs of website accesses, actions performed, etc.;
- To be able to guarantee IT security;
- In order to be able to record and prove facts in the event of possible legal disputes.
1.4.3 On The Basis of Your Consent
If you have consented to the processing of your personal data for one or more specific purposes, we may legitimately process your data. You can withdraw this consent at any time for the future without incurring any costs other than the transmission costs according to the basic tariffs (costs of your Internet connection). However, the withdrawal of consent does not affect the legality of the processing up to the withdrawal.
1.4.4 Due to Legal Requirements or in the Public Interest
As an association, we are subject to a wide variety of legal requirements (e.g. tax legislation). We process your personal data to the necessary extent in order to comply with our legal obligations.
1.5 To Whom do We Transmit Data and Why
1.5.1 Use of Data within ERIG
Within ERIG only those entities or persons will have access to your personal data on a need-to-know basis who need it in order to fulfil our contractual or legal obligations or to protect our legitimate interest.
1.5.2 Use of Data outside ERIG
We respect the protection of your personal data and we disclose information about you only if required by law, if you have given your consent or to fulfil contractual obligations.
We may e.g. be legally obliged to disclose your personal data to the following recipients:
- Public authorities or supervisory authorities, e.g. tax authorities, customs authorities;
- Judicial and law enforcement authorities, e.g. police, courts, public prosecutors;
- Lawyers or notaries public, e.g. in legal disputes;
In order to fulfil our contractual obligations, we cooperate with other companies. These include:
- Transport service providers and freight forwarders;
- Professional organisers and training service providers, if you have registered through us for certain trade fairs or events;
- Banks and financial service providers to handle all financial matters.
Our own service providers
In order to make our operations more efficient, we use the services of external service providers to whom we may transmit your personal data for the purposes described, including IT service providers as well as printing and telecommunication service providers.
Important: We pay close attention to your personal data!
In order to ensure that the service providers comply with the same data protection standards that apply in our company, we have concluded appropriate contracts for order processing. These contracts regulate, among other things:
- that third parties have access only to the data they need to know in order to carry out the tasks assigned to them;
- that the service providers only grant access to your data to employees who have explicitly committed themselves to comply with data protection regulations;
- that the service providers comply with technical and organisational measures that guarantee data security and data protection;
- what happens to the data when the business relationship between the service provider and us is terminated.
For service providers based outside the European Economic Area (EEA), we take special security measures (e.g. by using special contractual clauses) to ensure that the data is treated with the same level of caution that is exercised in the EEA. We regularly check all our service providers for compliance with our specifications.
Very important: Under no circumstances do we sell your personal data to third parties!
1.6 Are You Obliged to Provide Us with Personal Data?
In the context of the business relationship between you and ERIG we require the following categories of personal data from you:
- all data required for establishing and implementing a business relationship;
- data required for the fulfilment of contractual obligations;
- data that we are legally obliged to collect.
Without this data it is not possible for us to enter into or execute contracts with you.
1.7 Deletion Periods
In accordance with the applicable data protection regulations, we do not store your personal data longer than we need for the purposes of the respective processing. If the data is no longer required for the fulfilment of contractual or legal obligations, it will be regularly deleted by us or its use blocked, unless its temporary retention is still necessary. There may be the following reasons for further storage:
- Obligations under commercial and tax law to retain data must be observed: The retention periods are primarily governed by the provisions of the German Commercial Code and the Fiscal Code and may be up to 10 years.
- To obtain evidence in the event of legal disputes within the framework of statutory limitation periods: Statutory limitation periods under civil law may be up to 30 years; the regular limitation period is, however, three years.
1.8 Your Rights
When your personal data is processed, you also have certain rights. More detailed information can be found in the corresponding provisions of the General Data Protection Regulation (Articles 15 to 21).
1.8.1 Right to Information and Correction
You have the right to obtain information from us on which of your personal data we process. If this information is not (no longer) correct, you can ask us to correct the data, or, if it is incomplete, to complete it. To the extent that we disclose your data to third parties we will inform the relevant third parties in the event of a corresponding legal situation.
1.8.2 Right to Deletion
You can request the immediate deletion of your personal data under the following circumstances:
- When your personal information is no longer needed for the purposes for which it was collected;
- If you have withdrawn your consent and there is no other legal basis for data processing;
- If you object to the processing and there are no overriding legitimate reasons for data processing;
- If your data is processed unlawfully;
- If your personal data must be deleted in order to comply with legal obligations.
Please note that before deleting your data we must check whether there is no legitimate reason for processing your personal data.
1.8.3 Right to Restriction of Processing (“Right to Block”)
You may request us to restrict the processing of your personal data for one of the following reasons:
- If you dispute the accuracy of the data until we have had the opportunity to verify the accuracy of the data;
- If the data is processed unlawfully, but instead of being deleted, you merely request the restriction of the use of personal data;
- If we no longer need the personal data for the purposes of processing, but you still need them to assert, exercise or defend legal claims;
- If you have filed an objection against the processing and it is not yet clear whether your legitimate interests outweigh ours.
1.8.4 Right to Object
220.127.116.11 Right to Object on a Case-by-Case Basis
If the processing is carried out in the public interest or on the basis of a balance of interests, you have the right to object to the processing for reasons arising from your particular situation. In the event of an objection, we will not process your personal data further, unless we can prove compelling reasons for processing your data, which outweigh your interests, rights and freedoms, or because your personal data serve to assert, exercise or defend legal claims. The objection shall not preclude the legality of the processing carried out up to the time of the objection.
18.104.22.168 Right to Object against the Use of Data for Advertising Purposes
In cases where your personal information is used for advertising purposes, you can object to this form of processing at any time. We will then no longer process your personal information for these purposes.
The objection can be made informally and should be addressed to:
1.8.5 Right to Data Portability
Upon request you have the right to receive personal data that you have given us for processing in a transferable and machine-readable format.
1.8.6 Right to Lodge a Complaint with a Supervisory Authority (Art. 77 GDPR)
We try to process your requests and claims as quickly as possible in order to protect your rights appropriately. Depending on the frequency of enquiries, however, it may take up to 30 days before we can provide you with further information about your request. Should it take longer, we will inform you promptly of the reasons for the delay and discuss the further process with you.
In some cases we may not or cannot give you any information. If legally permissible, we will inform you about the reason for the refusal to disclose the information.
However, should you not be satisfied with our answer and responses or should you be of the opinion that we violate the current data protection law, you are free to file a complaint with our Data Protection Officer as well as with the relevant supervisory authority. The supervisory authority responsible for us is:
Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Phone: +49 (0)2 11/384 24-0
This Data Protection Statement is valid as of 24 May 2018. We reserve the right to update our data protection statement from time to time.